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The book presents the results from the study conducted in the Kinondoni Municipal Council (KMC) in the city of Dar es Salaam in Tanzania.
The book highlights the structure of information management that is in place within the Municipality; second, the use of captured or tamed information such as reports by the Municipality; the book describes the roles of internal stakeholders (users) in the delivery of public services.
The book shows that information structure, form and format play the key role in the use and behaviors or activities of users of information in making decisions for improved delivery of public services in Tanzania.
The way information management is structured attracts the quality retrieval and use of such information by the users in decision making and general management within the Council
About the author: Mr.
Denis Hitler Sanchawa is an Assistant Lecturer in Public Administration in the Department of social studies at the Mwalimu Nyerere Memorial Academy, Dar es Salaam, Tanzania.
He is a Trainer Researcher and Consultant in the fields of Administration and Management practices.
He believes in Knowledge management.
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