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In this edition, the following topics have been deliberated in great detail: •Operations management in general •The strategic role and objectives of operations •Operations strategy •Design in operations management •The design of products and services •Design of operations networks •Layout and flow •Process technology •Job design and work organization •The nature of planning and control •Capacity planning and control •Inventory planning and control •Supply chain planning and control •Enterprise resource planning (ERP) •Lin operations and Just in Time (JIT) •Project planning and control •Quality planning and control •Operations Improvement •Failure prevention and recovery •Total Quality Management (TQM) •The operations Challenge •Case studies
Professor John Chibaya Mbuya is an academic, author, corporate banker, risk specialist, accountant, strategist, turnaround specialist and a leadership student.
John has written 42 books in a variety subjects, including banking, risk management, banking law, accounting, leadership, and strategy.
He has supervised over 150 MBAs.
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