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Exploring the Facilitating Factors That Enhance Dispute Resolution Management in South African Government Institutions is a book that talks about a number of ways to approach conflict management and resolution, which range from least to most coercive.
Conflict may be avoided, talked out, negotiated, arbitrated, adjudicated, resolved by legislation, by political action, or by violent force.
Moore is concerned primarily with the mediated approach to conflict management.
Parties who cannot negotiate together effectively may bring a mediator to facilitate the negotiation process.
The author holds a Diploma in Human Rights, BA: Industrial Sociology and Human Resource Management with Honours in Industrial Relations, a Masters's degree in Industrial Relations; and currently is doing a PhD in Labour Relations Management.
All the qualifications were received from the North West University, North West Province, South Africa.
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