Notre boutique utilise des cookies pour améliorer l'expérience utilisateur et nous vous recommandons d'accepter leur utilisation pour profiter pleinement de votre navigation.
Quality as a concept is difficult to grasp and much confusion surrounds it.
This is accessioned by the fact that quality is usually used in a contextual manner and it is meant to distinguish one organization, event, service or a process from another.
These differing definitions cause confusion and misunderstanding when two parties are attempting to determine what is required of a product or service.
Thus, a definition of quality in management is that quality is the degree to which inherent characteristics fulfils requirements.
Characteristics refer to a distinguishing feature.
For example, it may be a physical feature, or functional.
A physical feature is that which is amenable to the sensory system i.e.
can be seen, felt, and so on.
For instance, one may want to see a certain feature such as colour in a product.
Quality from the perspective of both the producer and the customer.
The producer’s eyes see quality as the extent to which a product and/or service conforms to design.
This involves doing things right.
However, the customer sees quality as the degree to which the design of a product/or service achieves its purpose.
This is what is referred to as doing the right things.
Frankline holds a master’s degree in Project Planning and Management,Public Policy Analysis and Bachelor’s degree in Political Science and Public Administration, Sociology and Psychology both from the University of Nairobi.
He’s trained in Political Leadership and Governance (PLGP) Program by Fredrich Ebert Stiftung Foundation.
Attention : dernières pièces disponibles !
Date de disponibilité: