Service Quality In Commercial Health And Fitness Clubs
A national Service Quality Survey in the Health and Fitness Industry in Uganda
“A well thought-out piece, systematic and evidence-based book… Soita has taken the boldest steps in recent history of the commercial health and fitness industry(usually elusive and not easy to penetrate to establish the goings-on there-in) to scientifically research and report justifiably on service delivery status – findings many scholars and practitioners will find significant in practical terms and application within the service outlets.” Connie Adron N Nsibambi – African Sports Management Association Executive
Paschal Soita is an Assistant Professor in Sport Science Department, Faculty of Science Kyambogo University, Uganda.Dr Soita holds a PhD in Leisure and Recreation from Kenyatta University,Nairobi-Kenya.
He specializes in Service Quality studies in the Health and Fitness Industry and has served as a faculty at Kyambogo University for over 10 years.