• -5%
Assessment of Customer Service Satisfaction of ECG Ashanti East Region
search
  • Assessment of Customer Service Satisfaction of ECG Ashanti East Region
  • Assessment of Customer Service Satisfaction of ECG Ashanti East Region

Assessment of Customer Service Satisfaction of ECG Ashanti East Region


49,00 €
46,55 € Économisez 5%

To Ascertain the Level of Expectation of Customers of ECG Services

Customer satisfaction is one of the ways to measure whether an organisation is performing or underperforming.

Customers expect organizations to offer a product or service which gives them maximum value for money.

Electricity Company of Ghana (ECG) has been subjected to incessant criticisms from the end users because of continuous power failures, incessant/unannounced power outages, poor meter reading, malfunction meters, transformer breakdowns and power rationing.

Electricity Company of Ghana (ECG) in the quest to address this situation adopted the use of prepaid meters, improved distribution system, mobile sub stations and revamped customer service unit for better performance.

As to whether this package is yielding result, this work sought to assess customer satisfaction level with ECG operations using service quality model.

Findings revealed that ECG customers have high expectations for electricity service delivery, hence Electricity Company of Ghana (ECG) Ashanti East region needs to make conscious effort to improve the general service delivery.

Livraison dans le monde entier.
Frais d'envoi limités à 4,90 € pour la France métropolitaine quel que soit le nombre d'articles. Délai de livraison : 2 à 5 jours.

Quantité
Disponible

En achetant ce produit, vous collectez jusqu'à 4 points de fidélité. Votre panier totalisera 4 points à convertir lors d’un prochain achat en un bon de réduction de 2,00 €.


Lionel Nettey obtained his first degree in BSc Electronics and Communication Engineering at All Nation University College, Koforidua, Ghana.

He Studied MSc Engineering and Management for his masters degree at Coventry University, UK, and currently working with Electricity Company of Ghana, Ashanti East Region.


Fiche technique

Auteur
Lionel Nettey
Langue
Anglais
Éditeur
LAP LAMBERT Academic Publishing
Pays
Ghana Ghana

30 autres produits dans la même catégorie :

Electrostatics-Electrokinetics

Electrostatics-Electrokinetics

60,90 € 5% 57,00 €
  • -5%
Electrostática-Electrocinética

Electrostática-Electrocinética

60,90 € 5% 57,00 €
  • -5%
Electrostática-Electrocinética

Electrostática-Electrocinética

60,90 € 5% 57,00 €
  • -5%
Nouvelle méthode d'identification d'une machine synchrone

Nouvelle méthode...

39,90 € 5% 37,00 €
  • -5%
Transition Metal Doped ZnO Thin Films For Ethanol Sensing

Transition Metal Doped ZnO...

82,90 € 5% 78,00 €
  • -5%
Comprehensive study on modelling and control of flexible manipulators

Comprehensive study on...

38,90 € 5% 36,00 €
  • -5%
Design of Optical OFDM Modems with nonlinearities compensation

Design of Optical OFDM...

67,90 € 5% 64,00 €
  • -5%
Generation of Q-switched Fiber Laser

Generation of Q-switched...

28,90 € 5% 27,00 €
  • -5%
Experiências Históricas de Electrostática

Experiências Históricas de...

61,90 € 5% 58,00 €
  • -5%
Modeling and optimization of high voltage power supply for magnetron

Modeling and optimization...

35,90 € 5% 34,00 €
  • -5%
Contrôle des Systèmes Eoliens

Contrôle des Systèmes Eoliens

79,90 € 5% 75,00 €
  • -5%
Pompage photovoltaïque

Pompage photovoltaïque

39,90 € 5% 37,00 €
  • -5%
Technical-economy analysis of hydrogen production of wind energy

Technical-economy analysis...

39,90 € 5% 37,00 €
  • -5%
Défauts dans les Systems Multicouches et Guides d'Ondes

Défauts dans les Systems...

76,90 € 5% 73,00 €
  • -5%
Using Particle Swam to Solve Optimal Power Flow Including Wind Power

Using Particle Swam to...

45,90 € 5% 43,00 €
  • -5%
Electrical Engineering (Voltage Problem) Using LS-SVM and LVQ

Electrical Engineering...

35,90 € 5% 34,00 €
  • -5%
Application of a Linear Quadratic Regulator to a Power System

Application of a Linear...

54,90 € 5% 52,00 €
  • -5%
Hydrogen Plant for Future Clean Energy

Hydrogen Plant for Future...

21,90 € 5% 20,00 €
  • -5%
Sustainable Electricity Production in a Developing Economy

Sustainable Electricity...

49,00 € 5% 46,00 €
  • -5%
Non Ionizing Radiation From Telecommunication Base Station Antennas

Non Ionizing Radiation From...

49,00 € 5% 46,00 €
  • -5%
Etude et conception d'un suiveur solaire

Etude et conception d'un...

54,90 € 5% 52,00 €
  • -5%
ELECTRICAL CAPACITANCE TOMOGRAPHY FOR CONDUCTIVE MATERIALS

ELECTRICAL CAPACITANCE...

79,00 € 5% 75,00 €
  • -5%
Optical Design Study of a New Type of Compact Astronomical Telescope

Optical Design Study of a...

59,00 € 5% 56,00 €
  • -5%
High Voltage Stress and Equipotenial Mapping

High Voltage Stress and...

64,90 € 5% 61,00 €
  • -5%
Modeling of Short Term Load Forecasting for Khartuom State Using ANN

Modeling of Short Term Load...

49,90 € 5% 47,00 €
  • -5%
مختبر كهرومغناطيسية

مختبر كهرومغناطيسية

31,90 € 5% 30,00 €
  • -5%
Performance des systèmes de protection en présence des FACTS séries

Performance des systèmes de...

49,90 € 5% 47,00 €
  • -5%
Canaux de transmission et composants optiques

Canaux de transmission et...

59,90 € 5% 56,00 €
  • -5%
Niveau de connaissance sur la performance électrique des isolateurs en haute tension

Niveau de connaissance sur...

54,90 € 5% 52,00 €
  • -5%
Optique Physique

Optique Physique

39,90 € 5% 37,00 €
  • -5%