Moroccan banks have opted for the dematerialization of banking services over the last decade, a strategy of massive investment in digital technology to improve the customer experience and capture a large share of the Moroccan market.
Above all, most Moroccan banks have high standards of excellence in terms of technology, with high-tech facilities, customer service and customer focus, where all transactions and operations are computerized.
Youness MANSOUR, is a doctoral student researcher in finance, laureate of the first promotion of the Master "Financing, Banks and Investment" at the Faculty of Legal, Economic and Social Sciences of Oujda - Morocco.
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