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The study was aimed at assessing the feasibility of setting a ITES/BPO proving hub in Zimbabwe as the 21St Century is being driven by advancement in trade in services which is making Information Technology a crucial aspect of development.
The a multiple case study involving countries that have successfully exploited the opportunities provided ITES outsourcing were used.
The study revealed that Zimbabwe has a strong human resources base which is both inside and outside the country and has a competitive advantage in terms of strategic location, and compares very well with other outsourcing destinations in terms of basic elements for the ITES/BPO outsourcing industry.
However the country does not have a clear, well coordinated enabling policy environment to support ICT development and diffusion.
Zimbabwe has basic infrastructure which is not fully developed to maximally exploit the opportunities provided.
Theo Tsokota graduated from Maastricht School of Management with MBA Management Information Systems in 2009.He obtained a Bsc.
Honours in Information Systems from the Midlands State University Zimbabwe, where he is currently lecturing.
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